If Teletime.ca ("we") has your product(s) in stock, we will email you a shipping notice confirming that the items have shipped and are en-route to you; that notice is our acceptance of your order. In-stock orders (excluding scheduled delivery items) normally ship within 2 business days of placing your order. Out-of-stock orders will ship once the item is back in stock. We will send you the shipping notice once the item is back in stock and has been shipped. How soon you receive the product(s) depends on the shipping method you have chosen.
30-day money back guarantee is on the electronics, tvs and small appliances sold online. It does not include in-store sales and major appliances.
- All products must be returned with the original packaging and accessories. For any missing accessory, the customer will be charged back.
- If the product is found defective Teletime will pay for the return shipping without any deductions after the inspection.
- If the product is returned for any other reason customer pays for full return shipping.
- Products with mishandling, physical damage, water damage etc by customer's actions , do not qualify for refund, exchange and are not covered by warranty
- Money-Back Guarantee is only available in Canada.
All in-store purchases and online major home appliances purchases
Customers may return unopened items within 30 days of delivery for a refund with a 20% Restocking fee. Delivery, shipping and handling, installation charges are non-refundable.
Appliances are non refundable once they are opened and plugged in.
For appliances we ask that customers verify the products they are ordering before finalizing an order.
QUESTIONS & ANSWERSAsk a Question
What is the warranty on this bbq please?
Hi Kim, If there is any problem with the unit within 30 days of your purchase, we replace the unit for you. Napolean offers different warranties for different parts, ranging from 5 years to lifetime. Please use this link to find all the different warranties offered by Napoleon. https://www.napoleon.com/en/ca/barbecues/support/warranties